Terms of Service

1. Introduction

Welcome to OWN DIGITAL LTD (trading as "Convoboss") ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our websites convoboss.com, tools.convoboss.com, and the Convoboss Business App (collectively referred to as "Service").

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use.

2. Communications

By creating an account on our Service, you agree to receive communications from us, including newsletters, marketing messages, and service updates. You may opt out of marketing emails at any time by clicking "unsubscribe" or contacting us at [email protected].

3. Purchases

Payment Processing

To purchase any product or service, you may need to provide details, including:

• Credit or debit card number
• Billing address
• Shipping details (where applicable)

We use third-party payment processors (e.g., Stripe, Paddle, PayPal) to facilitate transactions. You authorise us to share your payment details with these providers.

4. Contests, Promotions & Offers

Any promotions, discounts, or offers made available through the Service will be governed by separate terms. In the event of any conflict, the promotion-specific terms will take precedence.

5. Subscriptions

Some parts of the Service, including the Convoboss Business App and third-party powered services such as SEO, reputation management, web design & development, digital advertising, and social media management, are billed on a subscription basis. Subscription terms, including renewal and cancellation policies, may be subject to additional conditions outlined in the specific service agreement provided at the time of purchase.

Subscriptions renew automatically unless cancelled at least 14 days before the next billing period or as otherwise specified in the applicable service agreement at the time of purchase.

To cancel, users must submit a request via their account settings or contact [email protected]. Cancellations take effect at the end of the current billing cycle, and no partial refunds will be issued.

6. Free Trial

Free trials may be offered at our discretion. You will not be charged until the trial ends, after which the applicable subscription fee will apply unless cancelled.

7. Fee Changes

Own Digital Ltd reserves the right to modify subscription fees at any time. If a fee change applies to your active subscription, we will provide you with at least 14 days’ advance notice before the change takes effect.

Notifications regarding fee changes will be sent via email to the address associated with your account and may also be posted on our website.

Continued use of the Service after the fee change becomes effective constitutes acceptance of the new pricing.

If you do not agree to a fee change, you may cancel your subscription before the new rate takes effect. Cancellations due to fee changes will not result in refunds, but your access will continue until the end of the current billing cycle at the last agreed-upon rate.

8. Refunds

Except when required by law, all purchases and subscription fees are non-refundable.

Refunds & Credits

For tools.convoboss.com, refunds will be provided in the form of credits, which may be used for future purchases. These credits:

• Are non-transferable.
• Must be used within 12 months of issuance.

In certain cases, we reserve the right to issue refunds to the original payment method at our discretion.

Subscription cancellations do not result in refunds. Your access will continue until the end of the current billing cycle.

9. User-Generated Content

Users may post, store, or share content within the Service. By posting content, you grant us a worldwide, royalty-free licence to use it for promotional or marketing purposes.

10. Prohibited Activities

You agree not to:

• Engage in fraudulent or unlawful activity.
• Interfere with the operation of the Service.
• Use automated systems to extract data without permission.

11. Analytics & Tracking

We use third-party analytics and tracking technologies, including:

• Google Analytics
• Cloudflare Analytics
• Meta (Facebook) Pixel
• LinkedIn Insights Tag

12. No Use by Minors

The Service is intended for individuals aged 18 or older.

13. Account Security

You are responsible for safeguarding your account credentials. We recommend using strong passwords and enabling two-factor authentication.

14. Intellectual Property

All original content, trademarks, and software within the Service remain the exclusive property of OWN DIGITAL LTD.

15. Copyright Infringement & DMCA

If you believe that any content on our Service infringes your copyright, contact [email protected].

16. External Links, Third-Party Services & Software

Some services offered through Convoboss are powered by third-party providers under a private-label arrangement. While these services may be branded as Convoboss, the underlying fulfilment, data processing, and service execution are carried out by third-party providers.

By using these services, you acknowledge and accept that:

• These services may be subject to separate terms and conditions set by the third-party provider.
• Own Digital Ltd facilitates access to third-party-powered services but does not control their internal policies, service levels, or decision-making.
• Any disputes regarding service performance or data handling must be addressed with the underlying service provider.
• Billing for these services is managed by Own Digital Ltd, and any billing inquiries should be directed to [email protected].
• Own Digital Ltd is not liable for any interruptions, errors, or losses resulting from the use of third-party services.
• Own Digital Ltd reserves the right to adjust pricing in response to changes in costs from third-party providers.
  While we strive to provide advance notice, pricing may change at any time based on external factors.
• Users agree to comply with any applicable third-party terms when using these services.

17. Disclaimer of Warranty

The Service is provided "as is" without any warranties of accuracy or reliability.

18. Limitation of Liability

OWN DIGITAL LTD is not liable for indirect, incidental, or consequential damages arising from the use of the Service.

19. Termination

We may suspend or terminate your account at any time without notice.

You may request to terminate your account at any time by contacting [email protected]. However, subscription cancellations require at least 14 days' notice before the next billing period to avoid future charges. Upon termination, you will lose access to all subscribed services at the end of the current billing cycle. No refunds will be issued for unused portions of subscriptions.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales.

Before initiating formal legal proceedings, both parties agree to first attempt to resolve any dispute through good-faith negotiations. If a resolution cannot be reached within 30 days, either party may submit the dispute to mediation in England & Wales before pursuing litigation.

21. Changes to Service

We reserve the right to modify or discontinue any aspect of the Service at our discretion.

22. Amendments to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

23. Indemnification

You agree to indemnify, defend, and hold harmless Own Digital Ltd, its directors, officers, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses (including legal fees), **whether direct or indirect**, arising from:

• Your violation of these Terms or applicable laws.
• Your use of third-party services integrated into our offerings (including but not limited to SEO, reputation management, web design & hosting, digital advertising, and social media management).
• Any disputes between you and a third-party provider regarding service performance, billing, or data handling.
• Content you submit, post, or share that infringes intellectual property rights or causes harm.
• Claims arising from third-party payment processors, analytics providers, or advertising platforms used in conjunction with our Service.

24. Errors & Omissions

Own Digital Ltd strives to ensure all information on our website and platform is accurate. However, we do not warrant that descriptions, pricing, or other content on our Service are free from errors.

In the event of a pricing or typographical error, Own Digital Ltd reserves the right to correct the error and revise your order accordingly (including charging the correct price) or to cancel the order and issue a refund if applicable.

25. Contact Information

For any questions regarding these Terms, please contact us at [email protected].

26. Company Details

Own Digital Ltd
86-90 Paul Street
London, UK
EC2A 4NE
Company number: 13136513
VAT number: GB403348622