Privacy Policy

1. Introduction

Welcome to Own Digital Ltd (trading as "Convoboss Systems").

OWN DIGITAL LTD (“we”, “us”, or “our”) operates convoboss.com and the CS Terminal. This Privacy Protocol explains how we collect, safeguard, and disclose data resulting from your use of our infrastructure.

By initializing our services, you agree to the collection and use of data in accordance with this protocol.

2. Definitions

• "Service" refers to our websites, terminals, and infrastructure.
• "Personal Data" means data that identifies an individual operator or entity.
• "Usage Data" refers to data automatically generated by system interaction (e.g., browser type, IP address).
• "Cookies" are small data packets used for session tracking.

3. Information Collection and Use

We collect several categories of signal data:

/ Personal Data

• Identity: Name, email, phone number, address.
• Financial: Payment Credentials (processed securely via encrypted gateways).

/ Usage Data

• Technical: IP address, browser configuration, device telemetry.
• Interaction: Terminal activity logs and session timestamps.

/ Tracking Data

• Telemetry: Analytics tools used for system optimization.
• Retargeting: Pixels used for advertising signal calibration.

4. Tracking Technologies & Cookies

We utilize cookies and tracking technologies for system analytics and targeted signal distribution.

/ Examples of tracking packets:

• Session Cookies: Essential for terminal operation.
• Preference Cookies: Stores user configuration settings.
• Security Cookies: Validates access credentials.
• Advertising Cookies: Calibrates outbound marketing signals.

5. Behavioural Remarketing

We utilize third-party remarketing infrastructure to distribute targeted communications. These include:

• Google Ads Remarketing
• Meta (Facebook) Custom Audiences
• LinkedIn Retargeting
• Microsoft (Bing) Ads Retargeting

6. Analytics

We deploy analytics infrastructure, including:

• Google Analytics
• Cloudflare Analytics

7. Data Retention & Security

We retain personal data only as long as necessary to fulfill the operational objectives outlined in this Privacy Protocol. Retention periods vary based on data type and compliance requirements but generally do not exceed 24 months unless extended retention is mandated for legal compliance or dispute resolution.

8. Third-Party Data Processing

Certain infrastructure modules offered by Convoboss Systems are executed by third-party providers under a private-label arrangement. These providers may process personal data necessary for service delivery, technical support, and analytics.

By utilizing these modules, you acknowledge that:

• Data may be routed to third-party providers solely for the purpose of service execution.
• These providers operate under independent privacy protocols, which we encourage you to review.
• Own Digital Ltd remains the primary Data Controller, while third-party providers act as Data Processors.
• We enforce strict compliance measures to ensure third-party adherence to applicable data protection laws.

For inquiries regarding third-party processing, contact our Data Protection Officer at [email protected].

9. Operator Rights (GDPR & CCPA)

/ Your Rights Under GDPR (UK & EU Residents)

• Access, recalibrate, or delete your personal data.
• Request a portable copy of your processed data.
• Withdraw consent for data processing.

/ Your Rights Under CCPA (California Residents)

• Request full disclosure of collected personal information.
• Opt out of data sharing with third parties.
• Request permanent deletion of personal data.

10. Do Not Sell My Personal Information (CCPA)

California residents may exercise their opt-out rights by transmitting a request to [email protected].

11. GDPR Data Processing Agreement (DPA)

For enterprise entities, a formal Data Processing Agreement (DPA) is available upon request.

12. Children's Privacy

Our infrastructure is not authorized for users under 18. If unauthorized data from a minor is detected, it will be purged from the system.

13. Payments

We utilize third-party payment processors (Stripe, Paddle, PayPal) for secure transaction handling. We do not store full payment credentials on our local servers.

14. External Links

Our interface may contain links to external nodes. We are not responsible for the content or privacy protocols of external entities.

15. Contact Protocols

Direct inquiries regarding this policy to our Data Protection Officer:

• Email: [email protected]

16. Support Protocols

NOTE: Support protocols operate exclusively in English. While our interface may be accessible in multiple languages, all communications, inquiries, and technical assistance from our support team will be provided solely in English.

17. Protocol Updates

We may update this Privacy Protocol periodically. In the event of material reconfiguration, we will notify operators via email or system notice. Continued use of the Service constitutes acceptance of the revised protocol.

Material changes may include:

• Alterations to data collection, usage, or sharing logic.
• Integration of new third-party processing modules.
• Updates to operator rights under data protection laws.
• Changes in regulatory compliance requirements.

18. Company Details

Own Digital Ltd
86-90 Paul Street
London, UK
EC2A 4NE
Company number: 13136513