Privacy Policy

1. Introduction

Welcome to Own Digital Ltd (trading as "Convoboss").

OWN DIGITAL LTD (“we”, “us”, or “our”) operates convoboss.com, tools.convoboss.com, and the Convoboss Business App. This Privacy Policy explains how we collect, safeguard, and disclose information resulting from your use of our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Definitions

• "Service" refers to our websites and tools.
• "Personal Data" means data that identifies an individual.
• "Usage Data" refers to data automatically collected (e.g., browser type, IP address).
• "Cookies" are small data files used for tracking.

3. Information Collection and Use

We collect several types of data:

Personal Data

• Name, email, phone number, address.
• Payment details (processed securely).

Usage Data

• IP address, browser type, device information.
• Website interactions and activity logs.

Tracking Data

• Cookies and analytics tools used for tracking.
• Advertising and remarketing tracking pixels.

4. Tracking Technologies & Cookies

We use cookies and tracking technologies for analytics and advertising.

Examples of cookies we use:

• Session Cookies: To operate our service.
• Preference Cookies: To remember user settings.
• Security Cookies: For security purposes.
• Advertising Cookies: For personalised advertising.

5. Behavioural Remarketing

We use third-party remarketing services to show targeted ads. These include:

• Google Ads Remarketing
• Meta (Facebook) Custom Audiences
• LinkedIn Retargeting
• Microsoft (Bing) Ads Retargeting

6. Analytics

We may use analytics services, including:

• Google Analytics
• Cloudflare Analytics

7. Data Retention & Security

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data and legal requirements but generally do not exceed 24 months unless a longer retention period is required for compliance with legal obligations or dispute resolution.

8. Third-Party Data Processing

Some services offered by Convoboss are fulfilled by third-party providers under a private-label service arrangement. These providers may process personal data necessary for service delivery, customer support, and analytics.

By using these services, you acknowledge that:

• Your personal data may be shared with third-party service providers solely for the purpose of fulfilling requested services.
• These third-party providers may have their own privacy policies, which we encourage you to review.
• Own Digital Ltd remains the primary data controller, but third-party providers may act as data processors for specific functions.
• We take measures to ensure third-party providers comply with applicable data protection laws when handling your personal data.

For any questions regarding third-party data processing, please contact our Data Protection Officer at [email protected].

9. Your Rights (GDPR & CCPA)

Your Rights Under GDPR (UK & EU Residents)

• Access, update, or delete your personal data.
• Request a copy of your processed data.
• Withdraw consent for data processing.

Your Rights Under CCPA (California Residents)

• Request disclosure of collected personal information.
• Opt out of data sharing with third parties.
• Request deletion of personal data.

10. Do Not Sell My Personal Information (CCPA)

If you are a California resident, you may opt out by emailing [email protected].

11. GDPR Data Processing Agreement (DPA)

For business users, a Data Processing Agreement (DPA) is available upon request.

12. Children's Privacy

Our service is not intended for users under 18. If we discover a child has provided personal data, we will remove it.

13. Payments

We use third-party payment processors such as Stripe, Paddle, and PayPal for secure transactions.

14. Links to Other Sites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

15. Contact Information

If you have questions about this policy, contact our Data Protection Officer:

• Email: [email protected]

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify users via email or through a notice on our website before the changes take effect. Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

A material change may include, but is not limited to:

• Changes in how we collect, use, or share personal data.
• New third-party integrations that process user data.
• Updates to user rights under applicable data protection laws.
• Changes in legal or regulatory compliance requirements affecting user data.

17. Company Details

Own Digital Ltd
86-90 Paul Street
London, UK
EC2A 4NE
Company number: 13136513