Monitor and Improve Your Business Reputation Online

Business reputations are continuously influenced by customers who mention and share reviews about them online. And since 97% of customers find local business information online, you need a way to identify what customers about you and a platform to respond to them.
Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.

Take Control of Your Brand Online

Never miss an online review again

Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.

    Benchmark against competitors
    Track and complete review management tasks across your team
    Created for single locations and brands
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Monitor Reviews

Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).

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Advanced Listening

Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.

Monitor Web Presence

View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.

Competitor Insights

Monitor what your competition is doing online and build strategies to gain more customers in your area.

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Generate Reviews

Easily gather new reviews from delighted customers and ensure that negative reviews stay private.

Simple Social Media Management

Save time by using one platform to monitor and analyze your social media efficacy.

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Respond directly to reviews from one place

Streamline review responses with intelligent reply suggestions that come ready to use. Address every review and keep happy customers engaged and acknowledge issues quickly.

    Respond to the most important reviews from the dashboard
    Customise your own templates with dynamic fields
    Utilise our expert team to handle review responses

Get business insights using artificial intelligence

Harness the power of artificial intelligence to analyse online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business.

    Discover top trending keywords
    See a timeline of notable moments in customer opinion
    Drill into specific reviews
    Compare locations to understand brand sentiment as a whole
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Use real reviews to get more customers

Allow happy customers to promote your brand and increase trust and boost sales. For instance, display real customer testimonials on your website and share glowing reviews on social networks.

    Customize the widget for your brand
    Easily plug the widget into any website to show off reviews anywhere
    Click the Share button to show off the best reviews on social networks

Help customers find your business across more than 100+ sources

Identify everywhere your business is and is not listed — no manual effort required. Ensure you can be found everywhere potential customers are looking.

    Implement prescriptive recommendations to make improvements
    Benchmark your business against others in the industry
    Utilize our expert team to handle listings management
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Manage all Google Q&A activity

As with responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And since it’s all in one dashboard, it’s super easy to stay on top of it all.

    Be alerted to new questions for quick action
    Ensure existing questions have accurate answers
    Ask and answer FAQs to help customers find information fast

Scan the web for every mention, good and bad

Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.

    Set up keyword search terms to receive relevant industry content
    Understand if the mention is positive, neutral, or negative so you can take action
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Keep an eye on the competition

Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.

    Compare search engine Share of Voice with top competitors
    Track social audience engagement overtime across Facebook and Twitter
    Benchmark against the industry average review ratings and listing accuracy
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Ready to Take Control of Your Reputation?

Signup in seconds, start gaining control of your business reputation online today.